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FAQ

Q: Do you ship internationally?

A: Yes we do!  First, we recommend looking for shops in your country (Australia, UK, Europe, and South America all have local shops!) We always recommend supporting local first when possible. If there aren’t any local options, we ship internationally for just $89. Keep in mind that taxes on imported goods will vary by country and you may have to pick up your package from customs. We recommend you look this up before placing your order. Once shipped, skates typically take 7-10 days for delivery.


Q: When will I get my Moxi Lolly skates?

A: The Moxi Lolly is a high-demand handmade skate and takes 4-6 weeks to manufacture before shipping. Once they are shipped you can expect to receive a tracking number to follow your delivery. Here is a video about why the Moxi Lolly is totally worth the wait:


https://www.youtube.com/watch?v=WatJg035f3c&t=23s


Q: What if my skates aren’t the right size?

A: As long as you haven't skated in them, we are happy to help you exchange your skates for the correct size! We can cover the cost of shipping for the new pair, but you will have to cover the cost of shipping the old ones back to us. Unfortunately, if you are international the cost of shipping is too high to do an exchange unless you pay for the entire cost.


Q: I messed up! Can I cancel my order?

A: Send us an email through our contact page and we’ll help you out! If you’ve already received a tracking number, you will have to wait until your product is delivered and then ship the item back to us. You will need to cover the cost of shipping to cancel the order. Only once the item is received will a refund be issued.


Q: I’m broke, how do I get cheap skates?

A: There are lots of ways to get skates when you’re on a budget! We recommend checking your local thrift shops, community databases like Craigslist, or checking Facebook groups like Roller Derby Recyclables and Second Chance Skates. There’s a TON of second-hand equipment out there, you don’t have to look far. If they roll, they work, you don’t need a super nice set up to get started!